I posted recently about being featured on the homepage of NationwideDisc.com.
Since then, I’ve had a few people get in touch to ask how I felt about my experience with them. The answer is pretty simple, they were quick, professional and the best deal I could find. This was my answer prior to being featured by them and continues to be my answer now.
I haven’t told this story before, but when I ordered my discs, they were aware that I had a CD release party on the calendar. The day they shipped the discs, they told me they realized that the CDs had a minor shrink-wrap issue. Honestly, it was barely noticeable to me, but they went ahead and shipped 200 CDs so I’d be sure to have something for the show. Then they held onto the rest, repaired them, and shipped 800 perfect CDs to me the next day.
Good prices, great people and excellent service.
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October 29th, 2008 at 8:28 pm
What a crock. I also decided (unfortunately) to have my discs done by Nationwide. My experience was very different from yours. The discs arrived with pathetically botched printing on the disc face with unreadable print (I guess they thought I wouldn’t notice). The shrink wrap on most of them was very loose. When I contacted them about the problem, I was given the brush off for several days. Finally, after threatening to take action, they agreed to take the CDs back and replace the defective discs. I was told UPS would pick them up today. Nobody from UPS showed up. It’s now over a week past my release date and I’m still sitting with worthless CDs. Going with them was the biggest mistake I ever made.
October 31st, 2008 at 8:51 am
OK, now I have to eat my words and a couple of slices of humble pie. Since making the above post, Nationwide has bent over backwards to correct the problem. They paid to have the discs returned for replacement and even gave me free new artwork that was much better than the artwork I submitted. They’ve called me personally to assure me everything would be taken care of to my satisfaction.
October 31st, 2008 at 9:47 am
Hey, glad things worked out, Robert. I know nobody’s perfect, but I’m glad they are working to make things right for you.
Best wishes on a successful release!